Support services
Beyond Qualifications: Vicki’s Path to Growth and Impact at UHS
Each career journey is unique, marked by moments of growth, resilience, and achievement. Today, we’re delighted to share the story of Vicki, whose career path illustrates how passion, hard work, and the right environment can make a profound difference.
Vicki’s journey began with an unexpected start in health and social care but soon found her calling in administration and business support. From starting at UHS as a PA to our Chief People Officer, Vicki has now progressed to a pivotal role as Business Administration Manager in our Estates, Facilities, and Capital Development department. She has grown significantly within the UHS community, and her story is sure to inspire those considering a career here.
What motivated you to pursue your career path?
I was never quite sure what I wanted to do so I ended up falling into frontline health and social care as that was what my mum did! While there I naturally gravitated towards the admin side of things; my bosses noticed I had an affinity for it so gave me tasks like rostering, filing, and document auditing … and the rest is history!
Were there any specific experiences or individuals who significantly influenced your decision?
It has to be my boss at my first admin job. I joined as an absolute entry-level Admin Assistant as I had almost no experience or qualifications, but he saw something in me and after only 10 months I was promoted twice over to be a Partner’s Secretary. I stayed supporting him for nearly 4 years and we developed a brilliant working relationship, and the faith he showed in me made such a lasting impact—I’ll always be grateful to him!
Can you highlight some key milestones in your career that have shaped your professional journey?
Aside from the above answer, my first big milestone was joining UHS as PA to the Chief People Officer and his senior management team. I couldn’t have asked for a better introduction to the organisation or kinder people to support me. The role gave me a great overview of what we do here, who almost everyone was and really highlighted the opportunities available – they sold it to me so completely! And Now cannot imagine working anywhere else! They also gave me the confidence to go for the job I now have in EFCD (Estates, Facilities, and Capital Development), something I probably wouldn’t have done otherwise as it was quite a jump in responsibility!
What major challenges have you faced, and how did you overcome them?
Honestly, my lack of formal qualifications. In the past I have had to rely on my experience (which to start with was minimal!) and the hiring manager’s good faith in me based on my interview. I have now started a Chartered Manager Degree Apprenticeship which will hopefully make future progression easier.
How have you enhanced your skills over time?
Getting involved and using initiative – there aren’t many things I won’t try! I think hands-on experience is invaluable. While of course, it’s always good to ask for help when needed, teaching yourself helps retain information so much better.
Are there any specific courses, training, or experiences that have had a significant impact on your development?
The Foundation and Intermediate Management Skills courses offered at UHS. They were fantastic starting points and I would be lost on my degree if I hadn’t done them first! And of course … the degree I am doing now!
What do you enjoy most about your current position?
Umm, this is difficult … probably the people. My line manager is fantastic – she supports me in everything, appreciates what I do and genuinely cares about me. I am also fortunate to have a wonderfully competent and kind team and wider department.
How does your role align with your long-term career goals?
Fortunately Admin and Business are extremely flexible roles, and I’m lucky to have a supportive management team that allows me to pick up projects and connect with people who can help with future opportunities.
What are your future career aspirations or goals?
Once my degree is complete I intend to move into Business or Transformation management (at UHS of course).
Are there specific areas you wish to explore or develop further?
Definitely Transformation and Project Management. Fortunately, my degree includes a module on this, which is incredibly helpful.
What advice would you offer someone just starting in your field?
For those just starting – get involved and get to know people. Your network is invaluable and the more people that know about you and the fantastic work you do, the better!
How can others effectively navigate challenges in their career journeys?
Use your network! And get a coach or mentor. This could be your line manager, or it could be someone more senior in your field that has a similar background – speak with them to identify your challenges, be honest, ask their advice and action it.
Looking back, is there anything you would have approached differently in your career?
If I could go way back I might have started with an apprenticeship or university. It would have made it easier when applying for jobs early on but otherwise, no! Every experience - good, back and ugly - has shaped me into what I am and what I do no and I wouldn’t change that.
How do you define success in your professional life?
Pride and happiness in your role; a sense of belonging in your team and knowing you make a genuine, positive impact on the people and place around you.
Inspired to learn more? Explore our careers site to learn more about the various careers we have to offer and hit 'apply here' to see our open vacancies. Be apart of delivering expectational patient care even behind the scenes and lead the way with UHS.
