Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. 

Job Title: Assistant Support Technician
Contract Type: Permanent

This is an exciting opportunity to join our team as an Assistant Support Technician. The End User Devices team are UHS Digital's expert hub for desktops, laptops, printers, tablets and many other types of IT hardware. You will be learning how to configure new devices, supporting audits by tracking down devices, and developing your skills as an IT expert. 

This role is key to supporting our clinical teams by ensuring they have the correct IT equipment that works at the times it's needed

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

 We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

 Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

 We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed job description and main responsibilities

 In this role, your key responsibilities will include

1. Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.

2. Make configuration changes or data corrections within assigned systems as required.

3. Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.

4. Process and resolve user service requests for relevant systems.

5. Grant users access to assigned systems, in line with current policies and procedures.