THIS POST IS ONLY OPEN TO UHS PORTERS

The Deputy Operations Manager for Portering Services plays a pivotal role in ensuring the safe, efficient, and responsive delivery of Portering services across the Trust. This is a dynamic leadership position that supports the smooth running of patient flow and essential operational activity across both SGH and PAH.

Working at the heart of the Portering Leadership team, you will lead and coordinate Portering Supervisors and Porters, ensuring high standards of performance, safety, and service quality are consistently achieved. Your work directly supports clinical teams and contributes to the Trust’s ability to deliver timely, compassionate, and effective patient care.

You will have a significant impact on operational continuity,  overseeing staff deployment, resolving live service issues, supporting emergency response, and ensuring Portering activity aligns with patient flow priorities. You will also play a key role in service improvement, data-informed decision-making, and the implementation of new systems and technologies that enhance efficiency and quality.

The postholder will report to the Portering Operations Manager and work closely with the Site Operations Team, clinical departments, and a wide range of internal stakeholders. You will also deputise for the Portering Operations Manager when required, providing leadership across shifts and ensuring the service remains resilient, well‑coordinated, and responsive to operational demands.