The Patient and Family Support Hub (PFSH) Healthcare Support Worker (HCSW) is part of the multidisciplinary team that delivers care to patients, relatives, and carers in the PFSH. To achieve this, the HCSW will assist in the provision of high-standard individualised care, under the supervision of the staff working within the PFSH team.

a) To support the Patient and Family Support Hub Coordinator and Manager in leading the development and delivery of the Patient and Family Support Hub.

b) To support projects for key initiatives, reporting to the Patient and Family Support Hub Coordinator or Manager.

c) To help high-risk and vulnerable patients, direct them to relevant information and volunteer assistance or escalate concerns to the Patient and Family Support Hub Coordinator or Manager.

d)To support the volunteers and guests in the Patient and Family Support Hub.