We are delighted to offer an exciting opportunity to join our team at UHS Estates Ltd (UEL). Please refer to the detailed job description below for more information about the role.

Please note this vacancy is currently open only to current employees internal to UHS (including NHSP bank)

Introduction:

The Travelwise Team are responsible for supporting service users of staff car parks and patient visitor car parks. This is a busy and fast-paced environment involving traditional face-to-face customer service and office administration. The team would welcome applications from those who feel they have the skills and abilities to undertake this role. 

Role overview:

Reporting to the Administration supervisor and Travelwise Office Manager, the postholder will replace a current vacancy in the team. This role involves extensive use of Microsoft and Generic software to administer car parking services at Southampton General Hospital sites. Working in a small team, the postholder will also be working in a direct customer service environment.

Person Specification (Summary):
GCSE in Maths & English and a good general knowledge of administrative work procedures with experience of cash handling, working in a front-line customer role. Good IT skills across a range of packages with good communication skills and able to demonstrate The Trust Values.

What we Offer:
Structured Training and induction
Flexible working options
Career progression
Team culture and structured working environment.

UHS Estates Limited (UEL) is a wholly owned subsidiary of University Hospital Southampton NHS Foundation Trust (UHS). We are responsible for the design, construction, and ongoing maintenance of hospital buildings, as well as soft facilities management and the provision of essential equipment, consumables, and materials.
Employee Benefits:
•    Generous NHS pension scheme
•    NHS terms of service and annual leave
•    Access to an employee benefits platform offering discounts on groceries, high street shopping, family outings, holidays, and more
Southampton offers an excellent quality of life, located on the south coast with an international airport and direct train links to London. The area boasts the stunning New Forest National Park, beautiful beaches along the Jurassic Coast, and living costs around 20% lower than in London. With 14 Ofsted-rated “Outstanding” schools, it’s a great place to live and work.

Responsibilities:
a)    Assist in the provision of an effective administrative service. Work in conjunction with colleagues, service users and stakeholders to provide an efficient administrative support service. 

b)    To ensure that a high standard of service is provided in all responsibilities using tact, discretion and sensitivity whilst ensuring positive promotion of UHS Trust values and vision to provide an excellent customer service to colleagues’ patients, relatives/carers and to external agencies.

What experience/skills are needed:

Based across core hours between 08:30 and 17:00 Monday to Friday, the successful candidate would need to demonstrate

GCSE in Maths and English
Good knowledge across a range of administrative work procedures
Experience in handling cash
Working with the public in a front-line customer-facing role.
Significant experience in dealing with customers daily
Good IT skills across a range of software packages
Administrative and organisational experience.
Excellent telephone manner
Good communication skills, both oral and written
Calm under pressure 
Polite, Sympathetic, patient and diplomatic
Flexibility – able to work flexibly to accommodate peaks and troughs of activity